Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of online payment do you accept?
A. We currently only accept Paypal payments.
Q. Can I pay monthly?
A. Yes, you may pay monthly via paypal.
Q. Why do you only accept Paypal for online payments?
A. Accepting Paypal helps keep overhead down which in turn
allows us to supply hosting at a lower price!
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites. We do however ask you install a
"front page" that states it has adult content allowing people to
be forewarned before they enter the site.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel
can be found
here. Login with the
username demo, and the password demo.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of
ordering.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access. You are still able to unzip files on the server using
our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Our name servers are:
NS1.WEBSTOPCENTRAL.COM
NS2.WEBSTOPCENTRAL.COM
Q. Do you have a manual for Cpanel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will see a
place to manage and add sub-domains.
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel
password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is
/usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's.
Q. What do I put for both incoming and
outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to
horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to your
cpanel and create a subdomain to go to the address you just
copied.
Q. None of my cgi scripts are working on the server. How do I
get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This can
be found at the very bottom of the MySQL page.
Software
Versions
Q. What version of php are you using?
A. We are using version
4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Q. How do I make a payment?
A. Online payments are recurring. Your payment will
automatically be deducted. You can also pay by sending check,
money order or US postal money orders if you pay yearly.
Q. How do I stop billing?
A. You can
login to your customer account
and delete your account from within the client area.
Alternatively you can also email us your username, password, and
why you wish to cancel. You must also include "I give you
permission to delete my website and all of it's content."
Subdomains
Q. READ THIS BEFORE SETTING UP A
SUBDOMAIN!
A. To create a sub domain cpanel asks for
the name you wish to use. MAKE SURE the subdomain name you give
it doesn't have a folder already named that name. If it does the
sub will not work. Example... I want to create the subdomain "test.afurmative.com"
so my sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to
something different before I create the subdomain with the test
name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A
subdomain is anything that replaces the www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional
domain that will work out of a folder in your main sites ftp.
READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You cannot create an addon domain if your
dns hasn't proprograted to the server already. So after you
change the sites dns you are trying to add you will need to wait
24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for
when creating an addon domain.
1. "New Domain Name:"
You will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain
Name:" This will be the folder cpanel creates in your main
accounts ftp. MAKE SURE that the name you give it doesn't
already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named
chris already. If you do and still try creating the username for
the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in
any password you want here.
Q. Help I
added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating
the folder within your main sites ftp. Please ignore this! It is
a fully functional domain name. It is only called a subdomain
when in fact it is an addon domain. |